FAQ – Questions & Answers

Have questions about our products and processes? Check out this FAQ page for more information.  If you still have questions, please contact us.

Marshmallows are, of course, mostly sugar. But here are some sweet facts about our products: We use pure cane sugar. Our golden syrup (an invert sugar) is made in-house to replace corn syrup. Non GMO cornstarch is used in our coating mixtures. We flavor our products with as many organic or natural products that we can find, such as 100% fruit juices, natural flavoring oils, dried fruits, etc. And sometimes we even use 23K edible gold to decorate for that special “wow!” Once in a great while, 1 or 2 drops of a coloring agent will be used, but we often achieve a slight color with the simple addition of juice, nectar, etc.

For optimal flavor, store marshmallows airtight. They will stay fresh for 2-3 weeks. You may freeze marshmallows indefinitely, but 3 months is probably a good estimate. To freeze, place in a plastic zip bag or covered container. Remove, as needed, and allow to sit at room temperature for about 20 minutes. BOOM! Delicious 🙂

Our mallows are typically about 1.25″x1.25″x1.25″ or 1.50″x1.50″x1.50″ because we like large marshmallows. They are the perfect 2 or 3 bite small treat instead of a big dessert. They are also an ideal size to use for s’mores. At times, we may offer different size options, but the size will be indicated in the description.

Yes. They are perfectly fine to use for s’mores or just to roast around a fire pit, but they will melt more quickly due to the lack of preservatives. So, the inside will be softer than the processed ones. Don’t keep them over the heat for too long.

Please be aware that our equipment processes dairy, wheat, soy, peanuts and tree nuts. Also, if allergies are of special concern to you, pay close attention to the ingredients and contact us, if necessary, for more information.

Absolutely.  Please contact us. We will do our best to work with you.

We ship via USPS Priority Mail. You should receive your package within 2-3 business days. However, we are not responsible for delays in transit time. This is out of our control. This time frame does not include processing time (the time needed to make your order). Processing time is 3-5 days, depending on the order. And since we don’t want your orders sitting around a post office over a weekend, our shipping days are Monday, Tuesday and Wednesday. Please place your orders accordingly.

If you need your products by a certain day, please make that very clear when you order. We will ship such that you receive your order a couple of days beforehand… or even earlier, if you like.

We charge a flat rate of $8.00 for domestic shipping and offer free shipping for orders of $60.00 or more.

Marshmallows can be heat sensitive. This is why we only ship packages on Mon-Wed. USPS Priority mail arrives in 2-3 days. If you reside in an area of extreme heat, we encourage you to purchase a cold pack. Your order will be packaged with the utmost care, but we have no control over the elements. If an item has a chocolate coating, please be cautious… better safe than sorry!

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